Welcome to Latin Help Line
Telephone assistance for your daily tasks
About
We provide a simple and reliable telephone assistance service.
services
Telephone Information Support
Clear answers and step-by-step guidance over the phone for your administrative needs.
Step-by-Step Process Guidance
We explain procedures based on official information, so you know exactly how to complete forms, registrations, or appointments.
Assistance With Online Platforms
Telephone help navigating government or service websites — no legal advice, only public information explained clearly.
Appointments & Reminders
Telephone guidance on how to confirm USCIS appointments
We explain, step by step by phone, how to confirm your USCIS appointments.
Step-by-step booking support over the phone for DMV appointments
Our assistants guide you by phone through the process of booking DMV appointments.
Telephone help for consular appointments
We provide phone support for scheduling and preparing consular appointments.
Assistance by phone with medical portals and forms
Our assistants explain how to use medical portals and prepare forms before your appointments.
Community Information
Referral information: where to find public resources (no legal advice)
By phone, we share information on community programs and public resources available to you.
Telephone guidance for public housing applications (HUD)
We guide you step by step by phone on how to apply for HUD public housing.
Step-by-step help over the phone with school registration for children
Our assistants explain how to complete school registration forms and processes.
Telephone assistance for navigating job applications
We provide phone support to help you use job portals and complete applications correctly.
Immigration & USCIS
- Telephone guidance for USCIS forms
- Green Card renewal information
- Work permit application assistance by phone
- Citizenship application step-by-step explanation
- Visa application telephone support (student, work, family)
- Change of address with USCIS (AR-11) explained by phone
- FOIA request guidance (immigration records)
- Support understanding USCIS notices and instructions
Government & Identification
- Social Security card replacement information
- ITIN application telephone assistance
- Driver’s license renewal explained by phone
- State ID renewal step-by-step support
- DMV appointment booking guidance
- Passport renewal information (consulates)
- Selective Service registration explained over the phone
- IRS forms and instructions explained (not tax advice)
Public Services & Benefits
- Medicaid application guidance by phone
- SNAP (food stamps) application explained step by step
- Public housing application telephone support (HUD)
- Unemployment benefits process guidance
- School registration for children explained by phone
- Job application website assistance by phone
Mail & Package Services
- USPS package claim assistance by phone
- UPS package claim information explained
- FedEx claim process step-by-step support
- Guidance for tracking packages by phone
Utilities & Daily Life
- Telephone support for electricity service applications
- Water service registration guidance
- Internet and phone service cancellation explained
- Billing process assistance by phone
- Service complaint process guidance
Appointments & Scheduling
- Telephone help with USCIS InfoPass appointments
- DMV appointment scheduling explained
- Consular appointment guidance by phone
- Medical appointment portal explained step by step
Online Platforms & Forms
- Assistance navigating USCIS.gov by phone
- DMV online system explained
- IRS website form navigation telephone guidance
- Consulate portals explained step by step
- Public benefit websites explained by phone
How It Works
Mail & Package Services
Call Us
Dial our number and you will be connected directly with a bilingual assistant. No forms, no waiting, no complications.
Faq
You call us, tell us what you need, and an assistant takes care of it by phone.
No. We are a telephone assistance service only.
No. We only perform follow-ups and administrative calls.
TERMS AND CONDITIONS
Effective Date: October 6, 2025
Operator: Line Fast Services LLC
State Entity ID: 7950438
Formation State: New Mexico, USA
Registered Agent Address: 1209 Mountain Road PL NE Ste R, Albuquerque, NM 87110,
USA
Email: reclaims@latinhelpline.com
Website: https://latinhelpline.com
Latin Helpline is a telephone assistance service operated by Line Fast Services LLC, a
domestic limited liability company registered and in good standing in the State of New
Mexico, USA.
We provide general administrative and informational guidance to individuals in the
United States.
Our trained bilingual agents help callers understand how to complete official or online
procedures.
Latin Helpline is not a law firm.
We do not provide legal advice, legal representation, or prepare or file documents on behalf
of users.
Our service is strictly informational.
Agents may explain procedures, online forms, and how to contact public or private entities,
but all actions are performed by the caller personally.
If a user’s case requires specific legal or professional advice, the agent may refer the caller
to a licensed attorney or a qualified external provider.
1. When a caller dials Latin Helpline, an automated message explains the nature of
the service and payment process.
2. During this introduction, an SMS with a secure Stripe payment link is automatically
sent to the user’s phone.
3. The caller reviews the rate and completes the payment online.
4. Once Stripe confirms the payment, the call automatically connects to a live bilingual
agent.
5. The user pays only for the time used during the live portion of the call.
- The service rate is US $2.50 per minute.
- Billing begins once the user is connected to a live agent and ends when the call is terminated.
- Payments are securely processed through Stripe, Inc. Latin Helpline does not store or collect credit-card data.
- If a payment is completed but the call fails to connect due to a verified technical issue, the user may request a refund by emailing reclaims@latinhelpline.com within 7 days of the transaction.
- Refunds will not be issued once a live call has begun, except in the event of a proven system failure on our side.
Users must:
Provide accurate and truthful information during the call.
Use the service only for appropriate and legitimate informational purposes.
Not request or expect agents to act on their behalf, impersonate them, or complete submissions.
Latin Helpline provides general information only and cannot complete administrative actions, legal filings, or official representations on behalf of users.Improper use of the service may result in immediate termination of the call and refusal of future access.
Latin Helpline provides information “as is”
, without warranties of any kind.
We do not guarantee accuracy, completeness, or any outcome.
Neither Line Fast Services LLC nor its employees shall be liable for indirect, incidental, or
consequential damages arising from the use—or inability to use—the service.
Calls may be recorded or monitored for training, quality control, and compliance purposes.
By using the service, the caller consents to such recording in accordance with our Privacy Policy.
All trademarks, text, audio recordings, and content associated with Latin Helpline are the property of Line Fast Services LLC and may not be reproduced or reused without written consent.
These Terms are governed by the laws of the State of New Mexico, USA, without regard to conflict-of-law principles. Any dispute shall be resolved exclusively in the competent courts of New Mexico.
For questions, complaints, or refund requests:
📧 reclaims@latinhelpline.com
PRIVACY POLICY
Effective Date: October 6, 2025
Operator: Line Fast Services LLC (New Mexico, USA)
State Entity ID: 7950438
Registered Agent Address: 1209 Mountain Road PL NE Ste R, Albuquerque, NM 87110
USA
Email: privacy@latinhelpline.com
1. Overview
Latin Helpline values your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data when you
use our phone service or visit our website.
2. Information We Collect
We may collect:
● Contact details: name, phone number, and email (if provided).
● Call information: time, duration, and recordings (for quality and compliance).
● Payment details: processed securely by Stripe; we do not store card numbers.
● Technical data: device type, IP address, and basic analytics from our website.
3. How We Use Your Information
We use your data to:
● Provide and manage our services.
● Process payments and send receipts.
● Improve training and call quality.
● Respond to inquiries or refund requests.
● Comply with legal and regulatory obligations.
4. Payment Processing via Stripe
Payments are handled by Stripe, Inc., under its own privacy policy
(https://stripe.com/privacy).
Stripe acts as an independent data controller for payment processing.
Latin Helpline never accesses or stores full card details.
5. Call Recording and Retention
Calls may be recorded after notifying the user in the automated introduction.
Recordings are used only for quality, training, or compliance purposes, and are retained for
up to 12 months before secure deletion.
6. Data Sharing
We do not sell or trade user data.
We may share limited information only with:
● Service providers (e.g., Stripe, telecom or SMS providers).
● Legal authorities when required by law.
All third-party providers are bound by confidentiality and data-protection obligations.
7. User Rights
Users may request access, correction, or deletion of their personal data—or limit its
processing—by contacting privacy@latinhelpline.com.
We will respond within a reasonable timeframe, consistent with applicable law.
8. Data Security
We apply appropriate technical and organizational measures to protect data from
unauthorized access, loss, or misuse.While no system is entirely secure, we take reasonable steps to safeguard all user information.
9. Data Retention
Data is retained only as long as needed for service delivery, legal compliance, or dispute
resolution. Accounting or payment data may be retained longer where legally required.
10. International Transfers
Data may be processed or stored outside the U.S. (including the United Arab Emirates)
under equivalent protection standards.
11. Children’s Privacy
The service is intended for adults (18 +).
We do not knowingly collect information from minors.
If such data is discovered, it will be promptly deleted.
12. Changes to This Policy
We may update this Policy periodically.
The latest version will always appear on latinhelpline.com/privacy, with the “Effective Date”
updated accordingly.
13. Contact
For privacy questions:
📧 privacy@latinhelpline.com
For refunds or complaints:
📧 reclaims@latinhelpline.com
Disclaimer: We do not provide legal advice. Telephone assistance only.
Latin Helpline is a telephone information service operated by Line Fast Services LLC (New Mexico, USA). We provide administrative and informational guidance only — we are not a law firm and do not offer legal advice or representation.
Service rate: US $2.50 per minute.
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Contact Info
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