Effective Date: October 6, 2025
Operator: Line Fast Services LLC (New Mexico, USA)
State Entity ID: 7950438
Registered Agent Address: 1209 Mountain Road PL NE Ste R, Albuquerque, NM 87110
USA
Email: privacy@latinhelpline.com
1. Overview
Latin Helpline values your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data when you use our phone service or visit our website.
Latin Helpline values your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our phone service or visit our website.
By using our services, you agree to the practices described in this Policy.
2. Information We Collect
We may collect and process the following information:
● Contact details: name, phone number, and email (if provided).
● Call information: time, duration, and recordings (for quality and compliance).
● Payment details: processed securely by Stripe. We never access or store full card numbers.
● Technical data: device type, IP address, and basic website analytics.
By using our service, you consent to the collection and recording of call data as described in this Policy.
3. How We Use Your Information
Your information is used only to:
● Provide and manage our services.
● Process payments and send receipts.
● Improve training, quality, and compliance.
● Respond to inquiries or refund requests.
● Comply with legal and regulatory obligations.
4. Payment Processing via Stripe
All payments are securely handled by Stripe, Inc., under its own Privacy Policy
👉 https://stripe.com/privacy
Stripe acts as an independent data controller for payment processing.
Latin Helpline never accesses or stores your complete payment card information.
5. Call Recording and Retention
Calls may be recorded only after the automated greeting informs the caller.
By continuing the call, you consent to such recording.
Recordings are used solely for training, quality assurance, or compliance purposes and are securely deleted after a maximum of 12 months.
6. Data Sharing
We do not sell or trade user data.
We may share limited information only with:
● Service providers (e.g., Stripe, telecom or SMS providers, hosting services).
● Legal authorities, when required by law.
All third parties are contractually bound to confidentiality and data-protection obligations consistent with this Policy.
7. User Rights
Users may request access, correction, or deletion of their personal data—or request to limit its processing—by contacting
📧 privacy@latinhelpline.com
We will respond within a reasonable timeframe, consistent with applicable law and regulatory obligations.
8. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. While no system can guarantee absolute security, we take all reasonable steps to safeguard your information, including encryption and restricted access.
9. Data Retention
Personal data is retained only for as long as necessary for service delivery, legal compliance, or dispute resolution.
Accounting and payment records may be retained longer if required by tax or financial regulations.
10. International Transfers
Your data may be processed or stored outside the United States, including in the United Arab Emirates (UAE) or the European Union, under equivalent protection standards.
When international transfers occur, we rely on contractual safeguards and apply security measures to ensure an adequate level of protection.
11. Children’s Privacy
Our service is intended for adults aged 18 and over.
We do not knowingly collect personal information from minors.
If such data is discovered, it will be promptly deleted.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The most current version will always be available at
👉 https://latinhelpline.com/privacy
with the “Effective Date” updated accordingly.
13. Contact
For privacy questions or data-related requests:
📧 privacy@latinhelpline.com
For refund or service-related matters:
📧 reclaims@latinhelpline.com